Missed Call Text Back That Turns Unanswered Calls Into Conversations
Smart Text Back automatically sends a text message when your business misses an incoming phone call, so the caller can immediately continue the conversation by SMS — instead of hanging up and calling your competitor.
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+1 (661) 964-4222Smart Text Back
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Watch what happens when a customer calls and you can't answer.
What Is Missed Call Text Back?
Missed call text back is a simple but powerful feature: when a customer calls your business and the call goes unanswered — whether you're on another line, on a job site, or it's after hours — the system automatically sends a text message to that caller within seconds. Instead of hitting voicemail or hanging up in frustration, the caller receives a personal text from your business number inviting them to continue the conversation by SMS.
Smart Text Back is missed call text back software built for small businesses. It works with your existing phone number, requires no new hardware, and takes just a few days to set up. When the caller replies to the text, you get a notification on your phone or computer and can respond instantly — turning what would have been a lost lead into a booked job.
In short: a customer calls, you can't answer, they get an instant text from your business, and the conversation continues — no voicemail, no lost lead, no call to the next company on Google.
How Smart Text Back Works
Three steps. No new phone number, no new hardware, no app for your customers to install.
1. A Call is Missed
A customer or prospect calls your business, but you're on another line, on a job, or it's after hours. The call goes unanswered.
2. Instant SMS Sent
Within seconds, Smart Text Back automatically sends a text from your business number: "Sorry we missed your call! How can we help?"
3. You Continue the Convo
They reply via text, and you get a notification on our mobile app or web dashboard to chat with them immediately.
Why Missed Calls Cost Businesses Leads
of calls to small businesses go unanswered every single day.
Source: 411 Locals study (85 businesses, 58 industries)of callers who hit voicemail hang up without leaving a message.
Source: Hiya "State of the Call" (via Call Force Global)When you miss a call, that prospect doesn't wait — they call the next business on the list. Missed call text back stops that leak by engaging the caller instantly, before they move on.
Example Missed Call Text Conversation
Here's what a real missed-call text-back exchange looks like — from the missed call to a booked job.
Hi! Sorry we missed your call. How can we help you today?
10:42 AM
Oh great, my water heater is leaking! Can someone come out?
10:43 AM
Absolutely! We have a tech available this afternoon. What's your address?
10:43 AM
1234 Oak St, Bakersfield. Thank you!
10:44 AM
What's Included
Everything you need to capture leads and manage communication in one place.
Missed-Call Text-Back Automation
Automatically text back callers the second you miss their call — no manual follow-up required.
2-Way SMS
Chat back and forth with customers directly from your business number — full conversations, not just auto-replies.
Review Monitoring + Replies
Easily request, monitor, and reply to Google and Facebook reviews from one dashboard.
Facebook & Google Chat
Centralize messages from Facebook Messenger and Google Business Profile into one inbox.
Mobile App
Take your business on the go with our iOS and Android apps — reply to texts from anywhere.
Instant Notifications
Get alerted the moment a caller replies to your text-back so you can respond before they move on.
Who Smart Text Back Is For
If your hands are full, you're on a job site, or you're serving a client, we've got your back.
What Happens After Someone Replies?
The text-back is just the beginning. Here's what happens when the caller responds.
You Get Notified
The moment the caller replies, you receive a push notification on your phone and a ping in your web dashboard — so you never miss a response.
You Reply Instantly
Open the app or dashboard, read their message, and type your reply. It's full 2-way SMS from your business number — the caller never knows the difference.
You Book the Job
Answer their question, send a booking link, or confirm a time — all over text. The lead that would have been lost is now a booked customer.
Simple Pricing
Everything included. No hidden fees. Just $297/mo.
One-time $1,000 setup fee — we handle the entire configuration for you.
or call us: +1 (661) 964-4222What Are Missed Calls Costing You?
If you miss 10 calls a week and close just 1 of them, how much revenue are you losing every month? Calculate what missed calls are costing your business with our free ROI calculator.
Example only — based on 10 missed calls/week, 20% close rate, $350 avg job. Your numbers will vary.
Frequently Asked Questions
Ready to Stop Losing Leads?
Get set up in days and never let a missed call turn into a missed opportunity again.
or call us to see it in action: +1 (661) 964-4222